Our 72-hour guarantee
Every FC 27 coins order is covered for 72 hours once delivery is confirmed. Should coins from it disappear in that time through nothing you did, we deliver them again or give the money back.
What the guarantee covers
- Coins from your order that vanish from your club during the 72 hours, while you haven't spent or moved them
- A delivery that finishes with fewer coins in your club than the amount you paid for
- An order we start but can't complete on our side
What it doesn't cover
- Coins you spend, trade away or send to another club after delivery
- Changes made on your account by anyone else, including people you gave your login to
- Problems caused by opening Ultimate Team on any device before the order was confirmed complete
- Claims raised after the 72-hour window has closed
How to make a claim
- 01
Contact us
Start a live chat whenever suits you, or email [email protected], while the 72 hours are still running. Say briefly what you see in your club.
- 02
Share your order
Send the order number, your platform and the email used at checkout. A screenshot of your current coin balance speeds up the check.
- 03
Redelivery or refund
We review the order with our partner. When the claim is covered, the missing coins are sent again or their value goes back to your original payment method.
The guarantee in plain words
Ordering coins means trusting someone with your club for a little while. The guarantee is our half of that deal: for 72 hours after your delivery is confirmed, we stand behind the coins we brought into your club. If some of them go missing in that window and you didn't spend or move them, you don't need to argue the case. We restore the balance or refund the missing part.
It is a promise about the coins in your order, no more and no less. It doesn't add compensation on top, it doesn't stretch past the window, and it doesn't cover what happens to your EA account for other reasons.
When the 72 hours start
The clock starts when your delivery is confirmed as complete, not when you pay. For a big order sent in batches, that means after the final batch has gone through and we've told you the order is done. A delivery confirmed at 8pm PT on a Friday, for example, stays covered until 8pm PT the following Monday. From the moment of confirmation you can log back in, check the balance and play as usual. Not sure whether your order has been confirmed yet? Ask in live chat and we'll tell you exactly when your window opened.
What to keep until the window closes
- Your order number and the confirmation email from checkout
- The email address you used to pay
- A screenshot or a quick note of your coin balance right after delivery
- The payment receipt from our partner's storefront
Hold on to them even if everything looks fine at first, since a problem can surface a day or two later. With these at hand, a claim can be checked without a long back and forth.
What sits outside the guarantee
A few situations aren't covered. Coins you spend, trade or move after delivery are yours to use, so they stop being the coins we vouch for. Changes on your account made by someone else, whether a friend who knows your login or anyone who gets hold of it, are beyond our control. And opening Ultimate Team on a console, PC or the companion apps while the agent is still working can break the delivery, which is why we ask you to stay out until we confirm the order is finished. Claims raised once the window has closed fall outside it too.
The general rules on money back are in our refund policy. Timing and the Comfort Trade method are explained on the delivery page, and our contact page lists every way to reach us, day or night.
Ready for your FC 27 coins?
Set the amount, pay in US dollars and get back to your squad in 10–45 minutes. Live chat is there day and night if you get stuck.